Troubleshoot sound or video bug with uploads on YouTube

If you're having problems with the audio or video of your upload, attempt these troubleshooting steps to solve the consequence.

Audio issues

Audio and video are out of sync

Make certain the durations of your audio and video tracks are the same. If your audio rails is shorter or longer than your video, your sound and video may not sync correctly.

To edit your audio and video tracks, utilize a video editing software before uploading your content to YouTube.

Sound plays on a computerbut non on a mobile device

If your video's sound is playing correctly on a figurer only not on a mobile device, your audio may accept poor mono compatibility.

Videos oftentimes have stereo audio, which contains sound for left and right speakers (like headphones). Most mobile devices simply have one speaker. When your mobile device plays stereo audio, information technology has to convert it to mono (single speaker) audio before your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion process can reduce the sound quality or mute the audio. This trouble oftentimes happens when several audio recordings are used into one video.

Make certain your audio is "in phase."

Other sound or video issues

Editing your video'due south settings can solve common audio and video issues. To review and modify your video's settings:

Open up the video in a video editing programme

To open your raw video, use a video editing program on a figurer. If y'all recorded your video on a mobile device, you lot can open up the video using a mobile editing app.

Verify video settings

In your video editor, double cheque that your video settings match our recommended upload settings.

Video settings:

  • Compression Blazon: H.264
  • Frame Rate: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are besides acceptable.
  • Data Rate: Automatic
  • Fundamental Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Cull the original size of the video

Save and export

Once the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video can't be played in higher qualities (4K, 1080p)

When you lot upload a video, information technology will initially be processed in a low quality. This process helps you complete the upload flow faster. Higher qualities, such as 4K or 1080p, tin take more than time to process. While this processing happens, your video may seem to be missing college qualities for several hours.

If yous'd like new uploads to be available in all qualities, try uploading your video as unlisted commencement. You can later make your video public once all qualities are bachelor. Learn more about video quality for new uploads.

Note:Higher qualities similar 4K may not be available on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, brand sure your video'southward transfer characteristics, color primaries, and color matrix coefficient metadata friction match how the video was mastered.

  • Non-HDR videos: Use BT.709
  • HDR videos: Learn more

If colors still aren't rendering correctly, it may be due to your browser or device. To isolate the problem, test your original video andyour YouTube upload on other browsers.

Other audio or video issues

Editing your video's settings can solve common audio and video issues. To review and alter your video'due south settings:

Open the video in a video editing program

To open your raw video, use a video editing programme on a calculator. If you recorded your video on a mobile device, you lot can open the video using a mobile editing app.

Verify video settings

In your video editor, double cheque that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, 30, 48, fifty, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are likewise acceptable.
  • Data Rate: Automated
  • Fundamental Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Salve and export

Once the video has the recommended settings, re-upload the video on YouTube.

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